Frequently Asked Questions

Frequently Asked Questions

Find out the answears of the most frequently asked questions

1What is the cloud hosting service?
For your site to be accessible to users over the internet, it is necessary that it always has the resources needed for good connectivity, as well as secure physical locations. Ducadu offers professional web hosting services and cloud mail servers.
2What is a domain name and how do you choose it?
Any type of Internet communication is made at the IP address level. In order for users not to have to store numeric addresses, domain names have been entered. These associate a character inscription with the corresponding numeric address. The chosen domain name must be suggestive, short, easy to remember.
3How can I manage my services?
The purchased services can be accessed from the client account at https://ducadu.com/portal/clientarea.php, the "Services" section -> "My Services"
4For how many years can I register my domain?
The .ro domain registration can be done annually or "live" (indefinite period, until the ROTLD registry decides otherwise). If "life" is desired, the "5 years" option will be selected.
5How long does it take the activation of the services?
The activation of services varies depending on their type and the payment method chosen. Thus, for cloud hosting and cloud VPS services, activation is done immediately after making a payment (to pay by bank transfer, it is necessary to send proof of payment to sales@ducadu.com to be added to the system).
6How can I pay the bills?
Invoices are automatically sent to the email address with which the account was registered. They can also be viewed and downloaded from the client's account under "Financials" -> "My Invoices". Invoices can be paid by Paypal, banktransfer or card (MobilPay).
7I have a problem and I need support, what do I do?
You can enter the Ducadu client portal, log in with your email and password and put a support ticket at the "Open Ticket" menu. In addition to ticketing, we also offer support via email and phone.

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